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Worldspan Trip Manager® XE
Worldspan Trip Manager XE is the efficient online self-booking tool for corporations, including small businesses, and their Worldspan by TravelportTM travel agency partners. Trip Manager offers a graphical user interface (GUI) that is easy for business travellers to adopt and use. It is designed to control and reduce travel-related costs, and bring measurable value to a corporation's bottom line. When serving clients with this market-leading travel management tool, Worldspan travel agencies are freed from common reservations processing, which allows them to focus on their clients' more complex needs and provide increased customer service.
•Web-driven, Trip Manager XE integrates with a corporation's existing business systems to ensure compliance with corporate travel policy.
•Trip Manager is easy to navigate, allowing travellers book trips online in less than four minutes, using the same powerful shopping, pricing and booking tools in use by major travel Web sites.
•Travellers set up their own profiles to store frequent flyer, guest and renter numbers, and can easily access a booked itinerary online through Travelport ViewTripTM.
•Worldspan's experienced, capable and responsive team provides ongoing service and support.
Workflow
•Published, private and Web fares appear in one integrated display, and seat selection is available from live seat map displays.
•Travelport Rapid RepriceTM fully automates the ticket repricing process, providing the ability to make accurately priced online ticket exchanges within seconds.
•Room accommodations booked through hotel images and mapping, as well as car rental reservations, can be added to existing traveller itineraries.
•Two-Way Profile Synchronization ensures traveller profile and host data are in sync for the most accurate traveller data - whether changes are made in a Worldspan World FileSM or a Trip Manager profile.
•Trip Manager XE can be private labeled with a company's own look and feel, or customised to meet unique or complex business requirements.
Requirements
•Internet Explorer 5.5 or higher
•Travelport GDS subscriber agreement
WWW.MYTRIPANDMORE.COM
- Travellers have 24/7 online access to personal itineraries, electronic ticket records and electronic expense receipts, including the ability to retrieve, review, print and e-mail data.
- Multiple language capabilities are available:
- Customers of Worldspan users can choose among 10 language preferences
- Complete PNR segment and destination information can be accessed via ViewTrip, including flight confirmation numbers, departure and arrival times, electronic ticket information, flight duration and mileage, on-time flight status, meal information, hotels, car rentals, destination maps, weather, driving directions and more.
- Phone enquiries to travel agencies for details, and airlines for departure/arrival information, are eliminated, improving productivity for agencies and airlines.
- Integrated Online Check-In from participating airlines is available to Worldspan customers, currently from British Airways and Midwest Airlines, with more carriers planned.
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PROFILES
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We have a main corporate profile to include all negotiated corporate rates, and each traveler will also have an individual profile in our system that provides ALL pertinent information to book a complete reservation, such as legal name, seating preferences, hotel numbers, car rental numbers, etc. If we notice that the traveler does not have a frequent flyer number or other numbers on file with us we will offer the information to sign up. |
| TICKETING |
We can offer electronic ticketing worldwide when the airline permits it. In cases where the airline does not permit it, we will send the paper ticket via mail/overnight, time permitting, within the U.S.
We process reservation requests via telephone using our toll free 800 number nationwide, fax number, or e-mail. We will confirm the reservation confirmation to the traveler either by email, telephone, or fax, whichever way the traveler prefers. The traveler can also view the confirmed reservation anywhere in the world online at www.mytripandmore.com.
Our experienced agents will offer high quality professional service while being responsible to find the lowest possible fare. We guarantee the lowest fare comparing the exact times, city pairs, airline and itinerary. They will also be responsible to track any unused ticket, either paper or electronic, that is booked through Chambers Travel. |
| DISTRESSED TRAVELERS |
While our regular office hours are 8am to 5pm Monday through Friday Central Time, our clients have access to assistance 24 hours a day/7 days a week. This number can be accessed worldwide to reach a travel counselor who is an extension of Chambers Travel. It is a reliable quality service that can assist with virtually every travel emergency. The computerized online bridge with our agency enables any counselor the traveler reaches to obtain all the profiles of our client to complete the reservation. We have taken the security measures necessary to allow our travelers piece of mind knowing they have assistance 24/7 worldwide by allowing for the flexibility of getting their emergency tickets issued worldwide. |
| INTERNATIONAL TRAVELERS |
Our agents are very experienced in both domestic and international travel. We take pride in our state-of-the-art automation and are confident that it is not necessary for a representative to be on-site to deliver the high standard of service we maintain. We currently work with many companies located locally, nationwide, and in Puerto Rico.
Visa/Passport processing is available; there are fees associated with the process depending on the expediency required. |
| DISASTER RECOVERY |
The automation of the travel industry is becoming more dependent on the computer system. However, most cases involving a disruption of the traveler's flights are not due to a system failure but because of a lack of communication between the agency system and the vendor. In this rare situation, we recommend the traveler call our office and state the emergency. The traveler will get an agent immediately to rectify the problem. Again, if it is not during our hours of operation, they will have the assistance of our after-hours line 24/7. If the problem was caused by Chambers Travel, we will do whatever it takes to solve the problem at no monetary cost to our client. If the problem was caused due to the vendor, we will take action on behalf of our client and do everything in our power to help solve any problems associated with the situation.
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| HOTELS/RENTAL CARS |
We can offer negotiated corporate rates with thousands of hotels worldwide. The traveler will be offered the lowest rate available at the time of booking. If the hotel requested does not show availability in our system, we will then call the 800 reservation center. If still not available, we will call the hotel directly wherever it is located, worldwide. Therefore, our policy offers absolute last room availability. We guarantee hotels for late arrival with the traveler's credit card or corporate card. If the traveler cancels with the hotel directly or with Chambers Travel/after hour assistance by the deadline set forth by the hotel, the traveler will not be charged a no show fee. If there are extenuating circumstances that caused a no show fee, we will contact the hotel directly on behalf of our client to try to help get the charges reversed.
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| OTHER SERVICES |
We pride ourselves on our attention to detail to make every group, no matter how large or small, a successful event. Every group fee structure is based on the extent of the individual group and will be provided in an overall quote.
When all the travel is consolidated at our agency and has a 6 month history, we can take the information to the car rental companies, hotels, and airlines to negotiate better rates. Of course, the dollar amount spent with each vendor will determine the amount of any discount offered.
Chambers Travel will insist on creating a corporate policy to meet the unique needs of our client or review current policies in place at no cost to our client.
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